General Delivery FAQ's
We currently only ship within the UK. We offer Free Delivery on orders over £30 to all UK Mainland addresses. We are also able to ship to Northern Ireland & Scottish Highlands (Extra Charges may apply, see rates at bottom of page)
Standard Shipping orders will generally arrive in up to 5 working days and Priority Shipping orders will generally arrive in up to 3 working days.
We use various carriers to make sure that your order gets to you safely and on time. Some of our main couriers are: Royal Mail (Tracked 24), DPD (Next Day), FedEx (Express). & APC (Overnight)
Once your order has been dispatched you will receive an email which will tell you which carrier your order has been dispatched with and your tracking number. If you click on the link in your email it should take you to the carriers website, so that you can view live tracking updates.
If it has been more than 7 working days since placing your order and it has still not arrived, please email us. Make sure to include your name, order number and deliver postcode within your email. Once we have received your email we will be happy to look into your tracking to see what has happened or arrange a replacement/refund if necessary.
Royal Mail FAQ's
Yes, all orders that are dispatched with Royal Mail are sent out on a Tracked Service. Royal Mail will email/text you once they have received your parcel and when it is out for delivery.
If you are not in when Royal Mail attempt to deliver there are a couple of options available for you to choose. First option is that you can take your 'Sorry we missed you' card to your local delivery office and collect your parcel. Or you can book a re-delivery using the instructions on the card.
All items that are shipped via Royal Mail do not require signatures, however as they are tracked you will still be able to view if it has been delivered and view the exact GPS co-ordinates on the Royal Mail Track & Trace website.
On the day that your DPD delivery is scheduled to arrive you will be emailed/texted a one hour time slot. However, if you miss the delivery then DPD will leave a note and let you know your available options. Only 2 delivery attempts are made before DPD return the delivery back to us, if this happens then you may have to pay a fee of up to £6 per parcel as DPD charge us for failed delivery parcels to be returned.
Unfortunately, DPD currently don't offer any time slot revisions. If you know that you are not going to be in you can select one of the alternative delivery options on the DPD tracking page.
When you receive a dispatch notification from ourselves and/or DPD this means that the parcel has been packaged and is awaiting collection from our warehouse. Some orders are not scanned until they are received at the depot, so please allow until the next morning for the tracking to update.
APC Overnight FAQ's
You can manage your delivery using your consignment number and post code by clicking
the ‘track my parcel’ link within your expect notification or here – APC’s website. You
will be able to see up to date information about the progress of your delivery
-Estimated two hour time slot for your delivery.
-The driver stop number for your delivery along with live tracking of your courier driver using the ‘Pinpoint your delivery’ service.
APC's couriers are required to obtain a signature upon delivery unless you have given them delivery instructions.
You can request the following options by calling APC on 0800 37 37 37.
• Leave with neighbour
• Leave in safe place
• Collect from depot
If this is not possible APC will attempt delivery and will leave a card. You will also receive a text and email notification to let you know that they missed you.
To rearrange delivery, please visit - https://apccalled.com/
No, however APC will text and/or email you with an
estimated two hour time slot the morning of your delivery.
We have a 30-day return policy, which means you have 30 days after receiving your item(s) to request a return.
To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. When your return is accepted, we’ll advise you what information to include within the package. Items sent back to us without first requesting a return may not be accepted. Please note all return postage costs are your responsibility unless the item is found to be faulty or damaged
If you wish to cancel or amend your order please contact us immediately and we will see what we can do. Unfortunately, we are unable to cancel or amend any orders once they have been dispatched.
The name originates from back when we were starting our business and didn't know what to call it. One day, we took a photo of our dog 'Oreo' for Instagram and then suddenly it hit us.. lets call our business Dog In A Box. Since then we have significantly grown as a business and always find it a bit funny whenever a confused delivery driver thinks that we have live dogs in our boxes 😂.